{"id":503,"date":"2021-08-01T16:06:48","date_gmt":"2021-08-01T16:06:48","guid":{"rendered":"https:\/\/jolie.vamtam.com\/?page_id=503"},"modified":"2026-08-18T23:26:37","modified_gmt":"2026-08-18T23:26:37","slug":"return-cancellations","status":"publish","type":"page","link":"https:\/\/lecosmetiquebio.ma\/en\/return-cancellations\/","title":{"rendered":"Return &#038; Cancellations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"503\" class=\"elementor elementor-503\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21b4b1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21b4b1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3b56b7\" data-id=\"d3b56b7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-097f27f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"097f27f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Return <span style=\"color: #ff6a00;\">~<\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-fb21a24 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"fb21a24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">&amp; Cancelation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ead5a63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ead5a63\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc458dd\" data-id=\"fc458dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-5fd8838 elementor-widget elementor-widget-text-editor\" data-id=\"5fd8838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"return-cancelation-policy\">\n  <h2>Politique de Retour et d&rsquo;Annulation<\/h2>\n\n  <p>La pr\u00e9sente politique r\u00e9git les modalit\u00e9s d&rsquo;annulation de commande et de retour d&rsquo;articles pour l&rsquo;ensemble des achats effectu\u00e9s sur <strong>lecosmetiquebio.ma<\/strong>. Notre activit\u00e9 e-commerce au Maroc repose sur le mode exclusif du <strong>Paiement \u00e0 la Livraison (Cash on Delivery)<\/strong>, encadr\u00e9 par les dispositions de la <strong>Loi marocaine n\u00b0 31-08<\/strong> relative \u00e0 la protection du consommateur.<\/p>\n\n  <hr>\n\n  <h3>1. Annulation de Commande<\/h3>\n\n  <h4>A. Avant l&rsquo;exp\u00e9dition du colis (Gratuit)<\/h4>\n  <ul>\n    <li>Vous pouvez annuler votre commande sans aucun frais tant que le colis n&rsquo;a pas \u00e9t\u00e9 remis \u00e0 la soci\u00e9t\u00e9 de livraison.<\/li>\n    <li>L&rsquo;annulation s&rsquo;effectue directement lors de l&rsquo;appel ou du message WhatsApp de confirmation de notre service client, ou en nous contactant avant <strong>14h00<\/strong> le jour de la commande.<\/li>\n  <\/ul>\n\n  <h4>B. Apr\u00e8s exp\u00e9dition ou lors de la livraison<\/h4>\n  <ul>\n    <li>D\u00e8s que le colis est pris en charge par le transporteur avec un num\u00e9ro de suivi attribu\u00e9, l&rsquo;annulation simple n&rsquo;est plus possible en cours de route.<\/li>\n    <li>Tout refus de r\u00e9ception non motiv\u00e9 ou injustifi\u00e9 au moment du passage du livreur engendre des frais logistiques r\u00e9els \u00e0 notre charge. En cas de refus abusif r\u00e9current, <strong>Le Cosm\u00e9tique Bio<\/strong> se r\u00e9serve le droit de bloquer les coordonn\u00e9es (num\u00e9ro de t\u00e9l\u00e9phone, adresse) pour toute commande ult\u00e9rieure.<\/li>\n  <\/ul>\n\n  <h3>2. Conditions de Retour<\/h3>\n\n  <h4>A. D\u00e9lai de r\u00e9tractation l\u00e9gal<\/h4>\n  <p>Conform\u00e9ment \u00e0 la Loi n\u00b0 31-08, vous disposez d&rsquo;un d\u00e9lai de <strong>7 jours calendaires<\/strong> \u00e0 compter du jour de la r\u00e9ception de votre colis pour demander un retour.<\/p>\n\n  <h4>B. Clause stricte d&rsquo;hygi\u00e8ne et s\u00e9curit\u00e9 sanitaire (Cosm\u00e9tique)<\/h4>\n  <ul>\n    <li>Pour \u00eatre \u00e9ligible au retour, le produit doit \u00eatre <strong>rigoureusement neuf, non ouvert, non test\u00e9 et dans son emballage d\u2019origine scell\u00e9<\/strong> (opercule de s\u00e9curit\u00e9, film plastique ou \u00e9tiquette d&rsquo;inviolabilit\u00e9 intacts).<\/li>\n    <li>Pour des raisons \u00e9videntes de protection de la sant\u00e9 et d&rsquo;hygi\u00e8ne publique, <strong>aucun cosm\u00e9tique ouvert, d\u00e9bouch\u00e9 ou manipul\u00e9 ne sera repris ni rembours\u00e9<\/strong>.<\/li>\n  <\/ul>\n\n  <h3>3. Articles D\u00e9fectueux, Endommag\u00e9s ou Erreur de Pr\u00e9paration<\/h3>\n  <ul>\n    <li><strong>D\u00e9lai de signalement :<\/strong> Toute r\u00e9clamation relative \u00e0 un produit cass\u00e9, endommag\u00e9 ou non conforme doit \u00eatre transmise sous un d\u00e9lai strict de <strong>48 heures<\/strong> apr\u00e8s livraison. Au-del\u00e0, la marchandise est consid\u00e9r\u00e9e comme accept\u00e9e en parfait \u00e9tat.<\/li>\n    <li><strong>Preuves requises :<\/strong> Joignez imp\u00e9rativement des photos nettes de l&#8217;emballage, de l&rsquo;\u00e9tiquette d&rsquo;exp\u00e9dition et du d\u00e9faut constat\u00e9.<\/li>\n    <li><strong>Prise en charge :<\/strong> Le Cosm\u00e9tique Bio assume \u00e0 100 % les frais de ramassage et de r\u00e9exp\u00e9dition du produit de remplacement conforme.<\/li>\n  <\/ul>\n\n  <h3>4. Prise en Charge des Frais de Retour<\/h3>\n  <ul>\n    <li><strong>Erreur de notre part ou d\u00e9faut av\u00e9r\u00e9 :<\/strong> Frais de retour et nouvel envoi enti\u00e8rement gratuits.<\/li>\n    <li><strong>R\u00e9tractation pour convenance personnelle (produit scell\u00e9) :<\/strong> Les frais de ramassage logistique restent \u00e0 la charge du client (d\u00e9duits du remboursement ou r\u00e9gl\u00e9s au transporteur).<\/li>\n  <\/ul>\n\n  <h3>5. Modalit\u00e9s de Remboursement<\/h3>\n  <p>Le paiement initial ayant \u00e9t\u00e9 effectu\u00e9 en esp\u00e8ces au livreur, aucun remboursement direct en cash ne peut \u00eatre remis par le livreur lors du retour. Apr\u00e8s r\u00e9ception et contr\u00f4le de conformit\u00e9 du produit dans nos locaux (sous 48h ouvr\u00e9es), le remboursement est ex\u00e9cut\u00e9 sous <strong>3 \u00e0 7 jours ouvrables<\/strong> par :<\/p>\n  <ul>\n    <li><strong>Virement bancaire<\/strong> direct sur votre compte (fourniture d&rsquo;un RIB marocain obligatoire).<\/li>\n    <li><strong>Avoir \/ Bon d&rsquo;achat<\/strong> r\u00e9utilisable sur l&rsquo;ensemble de la boutique lecosmetiquebio.ma.<\/li>\n    <li><strong>Mise \u00e0 disposition en esp\u00e8ces<\/strong> via une agence de transfert d&rsquo;argent (Wafacash \/ Cash Plus \/ Barid Cash).<\/li>\n  <\/ul>\n\n  <h3>6. Proc\u00e9dure pour Initier une Annulation ou un Retour<\/h3>\n  <p>Contactez notre service client avec votre nom complet, num\u00e9ro de t\u00e9l\u00e9phone et num\u00e9ro de commande :<\/p>\n  <ul>\n    <li><strong>Service Client \/ WhatsApp :<\/strong> <a href=\"https:\/\/wa.me\/212707763025\" target=\"_blank\" rel=\"noopener noreferrer\">+212 707-763025 (07 07 76 30 25)<\/a><\/li>\n    <li><strong>E-mail :<\/strong> <a href=\"mailto:contact@lecosmetiquebio.ma\">contact@lecosmetiquebio.ma<\/a><\/li>\n  <\/ul>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return ~ &amp; Cancelation Politique de Retour et d&rsquo;Annulation La pr\u00e9sente politique r\u00e9git les modalit\u00e9s d&rsquo;annulation de commande et de retour d&rsquo;articles pour l&rsquo;ensemble des achats effectu\u00e9s sur lecosmetiquebio.ma. Notre activit\u00e9 e-commerce au Maroc repose sur le mode exclusif du Paiement \u00e0 la Livraison (Cash on Delivery), encadr\u00e9 par les dispositions de la Loi marocaine&#8230;<\/p>","protected":false},"author":1,"featured_media":3174,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-503","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Return ~ &amp; Cancelation Politique de Retour et d\u2019Annulation La pr\u00e9sente politique r\u00e9git les modalit\u00e9s d\u2019annulation de commande et de retour d\u2019articles pour l\u2019ensemble des achats effectu\u00e9s sur lecosmetiquebio.ma. Notre activit\u00e9 e-commerce au Maroc repose sur le mode exclusif du Paiement \u00e0 la Livraison (Cash on Delivery), encadr\u00e9 par les dispositions de la Loi marocaine\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/lecosmetiquebio.ma\/en\/return-cancellations\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Le Cosm\u00e9tique Bio - Beauty Shop\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Return &amp; Cancellations - Le Cosm\u00e9tique Bio\" \/>\n\t\t<meta property=\"og:description\" content=\"Return ~ &amp; Cancelation Politique de Retour et d\u2019Annulation La pr\u00e9sente politique r\u00e9git les modalit\u00e9s d\u2019annulation de commande et de retour d\u2019articles pour l\u2019ensemble des achats effectu\u00e9s sur lecosmetiquebio.ma. 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